Shipping Policy

Online Orders Shipping Policy

BPM Labs offers a flat rate standard shipping option to all Australian and New Zealand customers. New Zealand customers will also have the option of express shipping.

Australia & New Zealand Flat Rate Shipping (2-14 working day): Free

Australia & New Zealand Express Shipping (2-5 working days): AUD $14.95

Free Standard Shipping to Australia and New Zealand on all orders over AUD $150.00

Tracking Your Order

QLD customers: https://www.fastway.com.au/tools/track/

NSW, VIC, WA, NT and TAS customers: https://startrack.com.au/services/receiving/track-and-trace

New Zealand Customers: www.auspost.com.au/track/track.html

BPM Labs aims to fulfil all orders within 1-2 business days. BPM Labs does not fulfill or ship orders on public holidays and weekends. BPM Labs does not take responsibility for any delays of your order once picked up by the courier company.

Shipping Notes

  • Please make sure your shipping address, phone number and email are correct. Your email and phone number can be used by the courier company to contact you. BPM Labs is not responsible if product is not delivered due to entry of incorrect shipping address.
  • If a package is returned to BPM Labs due to a customer error, the customer will be responsible for any shipping fees incurred. A refund will be issued for merchandise only upon receiving the package.
  • If a customer refuses to accept package, refund provided will equal to merchandise cost minus return shipping cost.
  • In the case of an unsuccessful delivery, if the cost of returning the goods is more than the cost of merchandise, BPM Labs reserves the right to instruct the carrier to abandon the package. In such cases, BPM labs will not refund customer.

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